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  • Employee Engagement Surveys and Communication Channels

    Open Communication Channels

     

    AirTAC adheres to the principle of "people first," valuing employee participation and rights, and has established multiple communication channels with employees. These include quarterly labor-management meetings, the General Manager's Office email, employee meetings, and online feedback forms to ensure regular labor-management communication. Prior to implementing significant operational changes that may affect employee rights, the Company follows legal requirements to provide advance notice.

    AirTAC also offers an Employee Assistance Program (EAP), through which supervisors provide one-on-one counseling to understand employees' personal or workplace issues and offer appropriate support. For matters unsuitable to discuss directly with an immediate supervisor, interviews with indirect supervisors are arranged. In addition, a suggestion box accessible only to senior management has been established, enabling employees to express opinions on any issue.

     

    Employee Satisfaction Survey and Improvement Plan

    The first employee satisfaction survey in Taiwan was conducted in 2025.

    Survey Items

    2025 Employee Satisfaction Survey

    Survey Conducting Unit

    AirTAC Taiwan Administration Department

    Survey Frequency

    Once a year

    Survey Results

    Number of Employees in Taiwan: 856;Questionnaires Returned: 454, Participation Rate: 53%

    Overall Employee Satisfaction: 76%

    1. Job Content and Compensation: 77%

    2. Corporate Culture and Identification: 80%

    3. Supervisor Leadership and Work Atmosphere: 76%

    4. Career Development: 82%

    5. Work-Life Balance: 77%

    Improvement Directions and Plans

    Based on the survey results, the following continuous improvement actions are being implemented:

    1. Continuously Optimize Compensation and Welfare: Regularly benchmark salaries against the market to ensure competitiveness, and clarify the link between performance and compensation.

    2. Provide Meaningful Welfare: Offer employee-selected or participatory benefit activities tailored to employee needs.

    3. Enhance Feedback Mechanisms: Encourage supervisors to engage in regular communication with employees, and require department heads to monitor employee work conditions and improve inter-departmental communication of responsibilities.

    4. Improve Collaboration and Processes: Optimize workflows to ensure clear task allocation and progress visibility, facilitating effective team collaboration and communication. Using collaboration tools and platforms allows smoother information flow within teams, reducing information asymmetry and communication barriers, thereby enhancing employee satisfaction with work and life balance.

    5. Strengthen Communication: Before conducting surveys, ensure employees understand the purpose and trust the process.

    6. Establish Periodic Surveys: Treat employee satisfaction surveys as routine management activities and conduct them annually to track improvement effectiveness.

    7. Accurately Assess Improvement Outcomes: Compare results with previous surveys to evaluate the effectiveness of improvement measures, and perform detailed comparisons across specific departments or organizational levels.